Community Management

It doesn't end with content. Our approach to community management ensures your brand is accurately reflected on social.

TIMELY RESPONSES

We use industry-specific software to ensure each and every interaction with your brand on social is considered and acted on.

BUILD A COMMUNITY

Building a community is much more than just posting content. With our community management, we aim to spark conversations that leave a lasting impression on your audience.

COMMUNICATE EFFECTIVELY

When someone’s asking about your brand – or they need help with an order – you’re not always there to respond… but we are. Maintain excellent customer service with our community management.

Giraffe think human-firstare a specialist social agencyblend strategy & creativityare multi award-winningwork with brands worldwidebelieve in authenticityachieve meaningful impacthave been doing this a while

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What is Community Management?

Community management is often overlooked, especially when many agencies are focused on content only. But we know that a community is the backbone of social media success.

– Kane Lodge, CFO & Co-founder

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what are the benefits of community management?

Quick Responses

Building an audience is about having conversations, and community management is the most effective way to do this.

Consistent Messaging

Elevate your brand beyond content with consistent messaging, tone, and language in comments and DMs.

Customer Service

If a customer is having problems, they expect a quick response. Community management on social media makes this possible.

Being seen is important, 52% of online brand discovery comes from social media channels.

Giraffe's human-first approach really sets them apart

The Giraffe team are a pleasure to work with! They’re not only super-efficient and knowledgeable but bring a warm, friendly demeanour to every interaction. They go the extra mile to enhance our socials and they’re flexible and accommodating when it comes to tweaks. Giraffe’s human first approach really sets them apart from the rest. We are thrilled so far with the results they’ve helped us achieve.

– Holly-Marie Jones, Marketing Manager