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Tag: Customer Service

Social Media and the Changing Face of Customer Service

Social Media and the changing face of Customer Service

Over the past few years, social media has single-handedly turned the customer service experience on its head. The digital world has completely changed expectations surrounding rates of engagement by brands and businesses, and to succeed they need to recognise and accommodate the changing needs of their customers. Due to the

10 Ways to Increase Engagement [Infographic]

Aiming to increase your engagement should always be a part of your social media digital marketing strategy. A good level of engagement means that your content is doing well, your audience are hooked, and you could be looking forward to a boost in sales or app sign-ups. 10 ways to
ways to fail at social media

Seven Ways to Fail at Social Media

Social media is an asset, but it’s not an easy one. Luckily we are here to help! Make sure you’re aware of these seven ways to fail at social media, so you can avoid the simple mistakes! Ways to Fail at Social Media: A Fake Voice Poor Spelling Bad Grammar

Businesses Feeling the Burn of Social Media

Customers and sales are a business’s best friends. Sales achieve revenue – great sales achieve profit. So what happens when businesses forget to address their customers as individuals and fail to meet their expectations, needs and wants? Can a business survive without identifying their customer’s problems or will they just lose